Getting help

If this help centre has not answered your question, ask us. We would rather spend five minutes on a reply than have you guess at something that affects your money.

How to reach us

Signed in investors should use the support section inside the platform, because a message sent there arrives already attached to your account and we can see your holdings while we answer. If you cannot sign in, use the contact form.

What to include

Most questions need a second round only because the first message was missing one detail. Including these gets you a complete answer the first time.

• The fund, if your question is about a specific one.
• The date, or the period, if it concerns a transaction or a distribution.
• What you expected to see, and what you actually saw.
• A screenshot, if it is something on screen.

What we cannot do

We can explain how a fund works, how a figure was calculated and how the platform behaves. We cannot tell you whether an investment is right for you, or how it fits your tax position. Those depend on circumstances we do not know and are not licensed to advise on, so take them to your own adviser.